Great Customer Service!
Great Customer Service!
It all went very smoothly!
Anita is very knowledgeable, thorough and takes times to explain the process and answer questions.
Fast and friendly service! It was awesome! Will be looking forward to using Nova Home Loans again :)
Ken was very responsive. The refinance was an easy process.
I first got in touch with Matt Jordan, and Nova Home Loans, because a friend recommended them to me. She worked with them on a home purchase and they contacted her about beneficial terms for a refinance. She mentioned that I might be interested, too, although I had used a different company when purchasing my home. I got in touch with them and they were absolutely amazing. This is my second time working with them. They make everything easy, are always happy to explain everything simply, get everything done on time, and they are accurate. They also stay in touch once you finish your loan/refinance. I feel comfortable with them and I would recommend them to anyone who is buying a home or looking to refinance. I am pretty picky when it comes to working with people. I like to get things done quickly and accurately. I don't often leave great reviews, but Matt and Nova really deserve it. Thanks for everything!
Sally was very knowledgeable and responsive to questions we had.
Everything about refinancing is stressful; all the paperwork, the hurdles, the last-minute changes. Even without my homeowners insurance fiasco this still would have been a stressful experience. I wish there was an easier way.
Fantastic customer service!
Kim was extremely helpful and accommodating during the refinance process. She was very responsive to include late weekend emails. I have already referred a friend who is in the process of refinancing with Kim and they expressed their same wonderful experience with her. I will definitely keep NOVA and Kim in my contacts.
Even though we are in a pandemic, Anita got everything done on time. She is a pleasure to work with!
This is my third time working with Kathleen and Nathan. They are so great to work with and right on top of everything. I am sooooo happy. They are the best!
The whole experience went smooth and well!
Jeannie was very thorough and easy to work with!
Julie always keeps me informed and makes sure i understand it. I nave complete confidence in her.