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Making Your Payment

After your loan has funded, NOVA may elect to “Retain” or “Not-Retain” the loan servicing of your mortgage. If NOVA retains the servicing, the payments and servicing activity will remain at NOVA. If NOVA does not retain the servicing, your mortgage loan will transfer to another servicer. Throughout the process, NOVA will provide written notice to our customers to keep you informed of any transition that may occur. We hope the information below is useful to assist our customers during the transition to servicing. Should you have any questions, please feel free to contact NOVA customer service at 520.512.1880 and we will be happy to answer your questions.

Existing NOVA servicing customers

Click here to access your account online and learn all your available payment options. These include recurring and one-time drafts, automatic withdrawals, and bi-weekly payments.

Don’t know who to pay?

During the transition from loan funding to loan servicing, if you are not sure who to make your payment to or have any questions call the NOVA Customer Service Center at 520.512.1880, or email us at

Make a payment(s) to NOVA before your loan servicing is transferred

If NOVA Home Loans is not retaining the servicing of your loan, however your first/second payment(s) need to be paid directly to NOVA prior to the transfer to a new servicer, please click here or mail your first payment to:

NOVA Home Loans
Attn: Loan Servicing Department
6245 E Broadway Blvd, STE 400
Tucson, AZ 85711

Or call our Customer Service Department at (520)512-1880 to make a payment by phone free of charge.